Jupiter Account Closure Scam? The Hidden Fee No One Told You About | What You Must Know Before Closing Your Account!

Over the last few years, Jupiter Bank built a reputation as a modern, zero-balance digital bank with no hidden charges. It was fresh, clean, and user-friendly — the kind of platform people trusted.
Many, including me, opened our accounts because Jupiter was marketed as a “zero balance” experience, backed by Federal Bank, with complete transparency and simplicity.

But when I recently tried to close my Jupiter account, I ran into something that honestly shocked me — and I think every Jupiter user needs to know this before taking any action with their account.

Let me explain what really happened.

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🏦 How It All Started: The “Zero-Balance” Promise

When I opened my account, Jupiter promoted itself as a zero-balance savings account —

no minimum balance, no maintenance fees, and no hidden terms. Everything worked perfectly for years.

Then one day, I noticed money being deducted monthly without any explanation.

After checking my statement, I realized Jupiter had silently switched many users (including me) to an account type that now required maintaining a ₹5,000 average monthly balance (AMB).

Since I wasn’t informed of any change, I unknowingly lost over ₹500 in deductions across multiple months.

That was the moment I decided to close my account.

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❌ What Happened When I Tried to Close My Account

Inside the Jupiter app, under Settings → Close Account, I saw a message clearly saying:

“There will be no closure charges for accounts older than 180 days.

A charge of ₹100 + GST will apply only if the account is between 14 and 180 days old.”

 

Perfect — my account was 819 days old, so I expected a smooth, charge-free closure.

But when I clicked Continue, I got an alert saying:

“You have ₹15 in your Pots.”

This was confusing because I had already closed all my Pots weeks ago.

The false “balance in Pots” alert completely stopped me from closing my account.

So, I contacted Jupiter Support to resolve it.

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💬 The Support Chat That Changed Everything

When I explained the issue, the support executive told me there would be a closure charge of ₹100 + GST, claiming it’s a Federal Bank policy.

This directly contradicted what Jupiter’s own app and official site said.

When I asked for proof, they sent me a Federal Bank link — and yes, that page did mention closure charges.

But here’s the shocking part — Jupiter’s official Terms & Conditions page, which I had saved and even took a screenshot of, clearly stated:

“No account closure charges will apply if the account is older than 180 days.” 

Even more interesting — the website’s footer showed the terms were “last updated as of that very day”, yet the content was still the old version that mentioned no charges for accounts older than 180 days.

When I confronted the support team with the screenshot and the timestamp, they simply replied:

“We’ll update the terms on the website soon.”

That was the moment I realized how inconsistent and unclear things had become.

The support team, the website, and Federal Bank’s policy were all saying different things — leaving customers like me completely confused.

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⚠️ The Hidden Trap: From “Zero Balance” to “Maintain ₹5,000 or Pay Charges”

Jupiter initially built its brand on the idea of no minimum balance.

But later, without any direct personal notification, users were silently moved into account variants that required maintaining a ₹5,000 AMB.

Since Federal Bank is the backend partner, they started applying non-maintenance penalties — even to long-time users who opened Jupiter believing it was permanently zero balance.

These small monthly deductions may seem minor, but over time they add up to hundreds of rupees — money that users never expected to lose.

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📸 Screenshot Evidence — Terms Before Update

I’ve attached a screenshot of Jupiter’s older Terms & Conditions page (captured before they changed it), where it clearly mentions no closure charges for accounts older than 180 days.

This screenshot proves that Jupiter’s own website was showing outdated or misleading information even while they were enforcing new charges through support.

When asked directly, the support team admitted the site “was not updated yet” and said, “We’ll make the changes soon.”

That statement itself confirms that users were being charged based on an unannounced policy change, not on what was actually written on the website.

And that’s the main reason I decided to file a formal complaint — because this isn’t just about ₹100.

It’s about transparency and fairness.

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🧩 What You Should Do Before Closing Your Jupiter Account

If you’re planning to close your account, learn from my experience — check these points first:

1. Check your Pots section carefully – even if it says ₹0, reopen and close them again just to be safe.

2. Chat with support before proceeding – confirm if there are any charges for closure.

3. Take screenshots of the closure message and the website’s terms as proof.

4. Ask for written confirmation from support that no fee applies.

5. If any deductions happen without clarity, file a complaint with Federal Bank or escalate it to the RBI Ombudsman through the official portal.

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🧠 Final Thoughts

Jupiter started as one of India’s most trusted and modern neo-banks — clean design, instant support, and zero hidden charges.

But over time, the policies changed quietly, and the communication didn’t keep up.

When even their website, app, and support all say different things, it’s impossible for customers to know what’s true.

That’s not how transparency works.

This experience taught me one thing — always double-check everything, take screenshots, and never assume that what’s written on the app is final.

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💬 Have You Faced Something Similar?

If you’ve faced unexpected deductions, misleading terms, or confusing account closure issues — share your experience in the comments.

Let’s build a space where users can help each other stay informed and hold companies accountable for what they promise.

Because if one person gets charged unfairly, thousands more might face the same problem without even realizing it.